Refund policy

1. ORDERS SHIPPED TO EU CUSTOMERS

2. ORDERS SHIPPED TO U.S CUSTOMERS

 

1. Orders Shipped to EU Customers (EU Customers):

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

How to request a return or cancellation: Log in to your account at https://focywears.myshopify.com/account and open the relevant order to submit a return or cancellation request.

Return window: Your 14-day withdrawal period begins from the day you receive the last item in your order. If the 14th day falls on a weekend or public holiday, the deadline extends to the next working day.

Return shipping: EU customers are responsible for the cost of return shipping. Items must be returned in their original condition and packaging. EU customers wishing to return an item must ship it at their own expense to: No 41 Emily Akinlola Street, Akoka, Shomolu Local government area, Lagos State Nigeria. Refunds will be processed within 14 days of receiving the returned item and refund to your original payment method.

Exceptions: The right of withdrawal does not apply to the following items, which are non-returnable for hygiene reasons:

  • Swimwear and bikini sets
  • Underwear
  • Pierced jewelry
  • Beauty
  • Bodysuits
  • Face masks
  • Intimates/Lingerie

Refunds: Once we receive and process your return request, we will refund your payment within 14 days. Refunds will be issued to your original payment method.

Cancellations: You may cancel your order at any time before it has been fulfilled by submitting a cancellation request through your account.

2. Orders Shipped to US Customers (US Customers):

Focywears will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 10 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 10 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow Focywears 5 - 10 business days from the day we receive the returned package to process.
  • Focywears will email you after return has been processed to confirm what has been done.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at focygroups201@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where (address) to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at focygroups201@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  The list below contains some of such items:

  • Beauty
  • Bodysuits
  • Face masks
  • Intimates/Lingerie
  • Jewelry
  • Swimwear

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at focygroups201@gmail.com

Subject to Change. Focywears may at any time in its sole discretion change the rules set forth above..